I live near the SPCA, what is question and I could relay it to them.
If it pertains to the services your dog received or about future services you do not need to drive down in person. If it pertains to questions about your dogs health they may want you to come in, in person. But if it is about his health after receiving their services you will be able to get answers over the phone.
You should be able to call them. What is the question maybe i can help.
Thanks! Your answer is awaiting moderation.