If no luck getting thru online go directly to RI DMV in Cranston..third floor ...go to the reception desk and ask for a supervisor. She will tell you the best way to get this error corrected. One of the 2 parties involved is driving illegally. They are very helpful at this DMV.
You should contact the DMV administrative office by using the online form here: http://www.dmv.ri.gov/feedback/
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