Because there scammers
I know that they get busy there is really only one person that does the paperwork.. but I also had a problem with them returning calls.. but we did end up buying a car a couple weeks ago and so far so good. It was easier to just go there and they will take the time to help you. Good luck..
I want to point out that i purchased this car in JUNE 2020. It stopped running in November.. In December,, i had it towed to fucillo jeep in Amsterdam. The repair costs were$1133.00 It also had a cracked bumper in the rear. Was given promises that they would get me a bumper. It is now January 2021 and I still do not have a bumper, and have made many many calls, and texts to the office AND THE OWNER with still no result and no one has EVER returned a call. BAD, BAD BUSINESS. Buyer, beware!!!!
Try calling with a restricted number so they aren't aware of who is calling they might answer you instead of sending you to voice mail
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