I have been to this location plenty of times usually great service. Just last 2 times service was off . Not someone who complains to management unless it's really bad.
I would give them the chance to make it right. I have always had great food and service.
Wow! That's really too bad. I hate that you had two bad experiences. I only went to this location once and everything was fine. I would certainly talk to the manager and if that doesn't work, call the corporate office.
I'd ask to speak to the manager. Im sure they'll make it right.
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