Why are walk-ins ignored by staff half the time. I referred someone to you with raving reviews and he sat there for an hour after signing in and never was acknowledged while appointment customers were serviced throughout. No appointment necessary??

Usually they are busy, and mostly barbers are using now an app called Booksy for appointments because of that, but I observed they asking to the people at entrance if they have an appointment or just walk-in, and if that case, some one ask for names and put them on a list.

I've never had that issue. I'm typically been asked by anywhere from 1-3 people if i need any assistance. It is always super busy whenever I've gone tho. I was surprised and pleaSed that they asked me given i don't look like their typical clientele.

We have a rule where everyone is acknowledged the moment they step foot in the door whether we know your an appointment or not. We also at least 3 designated walk in only barbers everyday. Our appointment barbers help with walk ins when they don’t have appointments as well. Hope that helps clear things up Ken. Thanks for the referral by the way!

Yeah... They more in to the ones that book and are regular. Some come 1-2 times a week. Make more bank and ups their rep....