I go to the Port St John office. There is never along wait and always a courteous staff... Not sire about the Melbourne location.
BHA has a mobile walk in truck on Wednesdays in front of the Daily Bread. If you call them, they could give you the rest of that information. I chose to make an appointment at their office instead.
Not that I'm aware of
You could see if they have any availability....if they do they can work you in
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