I need to update my information according to an email I got from you- what do you need to know? I pay my bill and you have no trouble getting that to me- if you shut off my services without getting back to me on this there is always AT &T!

I could possibly be a scam. I'd go to the spectrum store and speak with them in person.

So I'm not sure what information they need. I can't imagine they'd cut service if your bill is paid. But if it were me; I would handle the information in person, in store and make sure to get the associate's name.

The power we have as consumers! Thank you for telling them, the way it really is