Is this a corporate location or private owned? Terrible experience and want to inform appropriate people beyond manager that doesn’t care

I'm very sory you had a bad time. I have never had a bad experience there. I would call and ask if its a franchise location. Once you get that answer, then you can take appropriate action.

I don't know either but i. Always had a good experience there

I don't know why don't you just call them

I enjoy eating here. I always enjoy the food here

I emailed them about this place. Got a response rather quickly. I've had several bad experiences here too. Just stopped going.