Why is a five hour wait on the phone acceptable? I think the employees are either not paid enough or the state should fix this, I am not trying to be a fraud as some people.

I was just on hold for FOUR HOURS and then got hung up on. This is regarding my disabled son's SNAP benefits which they closed on 3/19 claiming his recertification form wasn't received by 3/31! REALLY?? Twelve days before it was due???

I sympathize w/anyone that is put on hold when on the phone for 3 hours! Mind boggling. I merely suggest to call & dial #211, to talk with a United Way representative. This was shared with me when I faced the same obstacles contacting state agencies. I walked out of a social services office during a business week schedule and the doors were closed although it was visible that there were people in the building, uniform police but was shoo'ed away. The United Way van with a Representative was right in the parking lot. I called the business number 211 and it is required to leave your name and phone number. They do call back. It still requires patience & some waiting but you will be helped or referred to with who is necessary to contact to assist you. Call on Monday, the beginning of a business week. God Bless all & be safe!

This is crazy I have been on hold the first tine 2 and a half hrs they hung up. Called back and waited another 3 hrs all on my day off. Smh for the phone to hang up again... This system is said I a.m trying to change report in income... So sad...

i just waited on hold for 3hrs and got hung up on now their closed for the weekend i added a person to my household for snap in august they never adjusted the amount so now they owe me retro $1800....they keep saying theyll fix it but here i am.....

I went down there yesterday and she said I was all set my stamps will be on in a hour well guess what the lady put the wrong information in the computer and nobody is answering the in the phone and I don't,t have money for the bus so how am I going to get there

That's thuthi wait 3 hours to talk to sameone that's crazy

I was on the phone for hours myself only to get hung up on! What's the problem? Not enough people to answer phone calls?