If you are looking they have a space for you to meet and get to know the animal
Read all reviews about Dogs snd Cats before you go. They will run over you if your not careful. They're very tight on giving up there animals for adoption.
I'm not sure if you mean customers or costumers as I have a comic shop and have events that include costumers. That might be a way to invite people to look at animals so I guess I'd need clarification. If You're looking to adopt, I'd say yes, they want you to meet the animal first.
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