Is easy just call and they will give de u a tour if the place, I had my dog going there for a while till i moved to Florida. Very friendly and carrying cast. You will love it.
You can call them and schedule a visit and tour of the facility. They can give you details over the phone. The hotel is staffed 24 hours a day, so you shouldn't have too much trouble getting a hold of someone.
Just go to location and walk in and they'll assist you.
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