my S85 shows it needs a software update and to call . why isn't it automatic

All software updates require wifi coinnection. Once wifi connection is established, update will be automatic.

Hi Dave, Good question. You may want to try connecting to wifi. If you're still having trouble, call as instructed. I hope that helps. Good luck.

OTA update can be wifi or on board 4G LTE. Not sure why it ask you to call. It's supposed to be automatic.

You might need WiFi