What’s the best times to call to make an appointment at the Ocala office ?

We actually had to go to that office with the letter.

Your best bet is to go in person. But they'll more than likely tell you to do it online.

I called theme for 3 month 6 or 7 times a day, till I got lucky for someone to answer, good luck, you will have a better chance to will the lottery than anyone answer your call from the first time..