Hello, good morning, my question is the following... why do you get tired of calling and they don't answer the phone? I wait for an answer thanks

I think that not answering the phone is a viral phenomenon. Like COVID-19 because there is no place where a machine does not answer you or they tell you what to expect by a representative and after 30 minutes they hang up on you

I don't know if they are busy or want to answer when they feel like it. The truth is that you call the Miami office and they take almost 20 minutes to answer