Yeah , ita once in a blue moon that real person come on call
I don't blame you for not wanting to come in if they don't have the item. Especially if your a disabled person who can never find wheel chair acceptable parking. Try calling another costco as any location can look up stock at multiple locations
Call a different location and have them check all stores for you
That must be frustrating, but I don't think you will get a live person on the phone. You will likely need to go into the store.
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