AT&T Store

Wendy Lowry

Ricky is the absolute best! I will come back to this store every time if I can work with Ricky. He helped my family of 5 with several devices get the best, most streamlined set up! He’s very knowledgeable and through!!!

John Soto

Ricky/Ricardo, You’re the man! Thanks! Super friendly, super helpful, and very efficient. You got my phone up n running and I’m thankful. 🕺

Eileen S

I have been with ATT for 30+ years-since it was called Cingular. I had been lazy about upgrading my phone but finally decided to get a new iPhone 13 yesterday. While he was creating my order I noticed on his ipad that he had my daughter’s number on the screen with my name. I mentioned it to him, that it was the wrong number. He basically blew me off. Told me it wouldn’t matter. So I trusted him. Also, he asked if I wanted to save $10 per line per month by signing up for autopay. I said sure! These two blunders have caused me to spend a total of 5.5 hours today on calls with various techs at ATT to straighten it all out. A complete and utter nightmare. Because he didn't edit the phone number to be MY number, it assigned the new phone to my daughter (not me) and shut her own phone down! We learned this when her husband called me at 10:30 pm their time (TN) thinking he was calling her because his garage door remote battery died and he could not get in. He literally could not communicate with his wife inside the house because her phone had been disabled! It has taken my whole day to try to straighten it out. She is still without a phone and has three little kids--a very dangerous situation. If something bad happened she would have no way to contact her husband or 911. Also, to add fuel to this dumpster fire, I received a text saying I am no longer eligible for the discounts I got on my account. Why? You guessed it-because when he signed me up for autopay it put me in an entirely different program!!! I had NEVER wanted to change my plan! So the salesman basically conned me. I have spent my day unwinding that issue as well (required escalation because my plan was an older plan and they are having trouble reinstating it. That employee was very friendly and nice, but he is completely incompetent

Russell Moore

Brandon went out of his way to assist us as we needed to trade in a poorly working phone for a new one. As Brandon was the only person working he had to assist two other customers before us. Once he got to us he was able to clearly explain the available options to help us naked the right decision fir tge right phone. Brandon ensured we were completely happy with the phone and that it had downloaded everything from the old ohone as well as available updates. You need to hire several other Brandon's fir your stores