I bought Doobie Bros. tkts in 2020 through ticket works . They cannot process the barcode scan , so now I only have an order number to prove I am the rightful owner of the seats..All due to Covid. Will you still let me in?

I did call, no one answers. Same story short staffed. I then followed up with two emails and a text, only to get the same standard reply, "we have no record of your purchase, check to see if you purchased them somewhere else." Too funny, they showed up two days before the first show, with no notice, from Ticketmaster, the people I kept saying they had no record.

I would call where ya bought the tickets from they should help ya out

Call the box office and ask.