I used to work for Michael's Crafts in Woodland CA. This was an ongoing issue. Unfortunately, if you prohibit backpacks, then you also must prohibit purses. We were allowed to follow customers at a distance and ask numerous times if they "needed help with anything " but we were NOT ALLOWED to confront them with accusations of shoplifting. It's such a grey area. Tough for certain to watch, as a moral, hard working customer and as an employee.
Can't answer, only in there one time. Sorry
I am not sure as I do not shop there as I do jot shop there very often
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