Your customer technician told me I need a new modem and to take it to the store. So, I'm supposed to take it and the cords? There are two cords? And why isn't there a direct line to the store?

1 cord is power, 1 is Ethernet. Leave the cords. Just take the modem. Use the old cords for the new modem

This is a Google site for people to share experience of merchants & other locations. It is not affiliated with Xfinity. I suggest that you contact Xfinity to get their customer service for your issue.

I am not with the store, just a local guide. Your question is for Xfinity

This site is not connected to the actual storefront. This is for peer assistance

I'm not a XFINITY employee