Michael get off the auto pay I was on it and you're right it sucked they took more and owed me money so now I call every month when I get my check the lady will come on automated lady I give her my name my card number they take it out and they don't do it unless I call it's not done automatically it has to be okay through me so do that don't call the office don't speak to anybody human speak to that lady that comes on and tell her you want to pay your your bill and just follow the steps brother it's so effing easy take care
I don't know I don't actually work for Comcast I went there to replace a modem but the service does suck the automated is the worst I had to wait 40 minutes just to be seen I also couldn't get the automated to work at all I don't know if there's any help but their whole system sucks
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