We are never happy to hear that we let a customer down, but we feel we did our best to try and help Mr. Ray. This order is from December 2019 and Mr. Ray received the cards as he designed them. He was not happy with the finished product at the time and claimed they was crooked. Upon review, we found the artwork printed exactly as it was uploaded to our system by Mr. Ray. Despite the issue not being on GP's end, we honored our first-time customer guarantee and offered Mr. Ray a $100 discount code, which he accepted. Now, after almost 1 1/2yrs have passed since the order was originally placed and almost a full year since he accepted the discount code from us, Mr. Ray has returned to demand a full refund instead. We have since offered Mr. Ray store credit in excess of our first-time customer guarantee (despite the unusual length of time since the original order was placed), which he refused. We also offered a full refund if he returned the product, he refused.
Thank you, we are also a print house, but used GotPrint for a specialty item that was a little more cost effective at the time. We learned are lesson and will print this item in house for now on.
Gotprint is a commercial press.. personally I don't deal with them after something similar happened. My advice is you should look for a smaller printing house that could deal withe the same product.. obviously the price will be different
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