i was served a most disappointing dish. when I went to your website to give feedback I was told the code was invalid. I have the code beside me, and what I typed in was accurate. IS this the way you handle complaints?

Hi Phillippa, We are so sorry that your dish was so disappointing. That certainly is not the experience we want our guests to have nor the impression that we want to leave with you. We would like to connect with you offline to get some additional information and to see what we can do to make this right. When you have a moment, could you please reach out to us here: http://bit.ly/30re7CZ

If there are both letters and numbers on the code, make sure you don't mistake a zero for a O, etc.

I would call the restaurant and let them know directly. The codes might be case sensitive.