He is at work. He works in the deli. Not in customer service.
Bad phone? They cannot understand you? They don't know where the deli is? They only answer the phone, not transfer the line? They're off the clock? They don't know who your father is? Or maybe because they just realized who your father is...LOL IDK. Hell. Google the regional directors number and ask him. That's what id do
The employees are not allowed personal phone calls unless it is an emergency .
Probably busy
Let that man work..lok
Maybe he's busy.
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