It seems after reading all of the reviews the consensus is the owner is responsible for the way the customers are treated. Perhaps being in Worcester too long has jaded Steve and he needs to take a course on what quality customer service is. If you hate your customers, get out of the business or hire polite person knowledgeable in professionalism and quality customer service. Owning a restaurant and your main priority being your customers means they should be treated with dignity and respect because they provide you with your income at the end of the day.
Have to agree, this was my go-to for over 20 years, but the past few have been so depressing. Low quality ingredients, food arriving wrong temperature, wrong items. I generally order online so only deal with the drivers (who have all been great), but the two times I've spoken with someone in the restaurant they've been so rude (even when they called me because they were out of something). I have tried a few times hoping it was just a few bad days, but over the past year I haven't had a single entirely good experience. And it really makes me sad after all these years.
Its a mess in there. Half construction for months.
What they said
Food quality fluctuates wildly, and the owner is insanely rude.
I just ordered a deep dish pizza. Worst pizza i've ever had. Not to mention it was over an hour late. Never again Blue Jeans!
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