What a rude person at the desk I mean if you’re going to be involved with the public you should get someone who actually acts professional and doesn’t insult customers on their looks or where they come from Some of these northerners are ignorant

We apologize for this miscommunication, we strive to greet each customer with same level of respect. Perhaps if we had another opportunity to help you we could make the experience better.

I love the hypocrisy in your post. Because you had one bad mishap you felt the need to comment on it, which is okay. But then to end it on “these northerners” as if that makes your point stronger, it doesn’t. It makes you sound like the rude one.