I'm so very confused as to why I cannot get an answer from this company... I have asked on FB and though their web site but no answer?

try calling them

There are multiple people that work there but as said above, they are always busy so the person in front of them is the most important person at that time.

I live in Canada... :). Have to figure out the time difference

Their phone and email work.

Gotta call them on the phone Monday 10am

They're always busy. It's best to go in person..

Hi Heather, Our FB was inactive but we are back on :) Please give us a call with any questions! (213)892-0401