You're better off calling them if you can.
The Tiverton is a very Busy place, you have to make sure that they are taking visitors their priority are Patients from the hospital and theirs relatives and Patients on the Operation Mend Programs for Veterans and Relatives. That can change in any moment. UCLA have a lots of places to stay nearby, Great Restaurants and lots of places for Hiking and have fun.
Better to call
It's best to call them.
I have never tried by mail .. they are very responsive by phone and a fantastic place, great staff and very helpful..
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