Do they always take more than an hour when you order pizza? It's not good and the menu is so messed up you have to become illiterate to decipher it.

We have sent your feedback to the personnel concerned. We apologize for this bad experience. This is very disappointing to hear. We will take corrective measures to solve this. Thanks for your message.

My experience was interesting as well, never went back but i don't know if it's like that on a regular.