I bought a 12 amp skill saw the Lazer keep going out I put the 2 year warranty on it now I'm told I can only return it 1 time so what do I do when the next Lazer goes out

Devon Meixner | Sep 4, 2019 | Category: Hardware store in Roseburg, Oregon

Harbor Freight Tools - All questions

Address: 1350 NE Stephens St #30, Roseburg, OR 97470, USA

Aubry Tucker 2nd | Sep 3, 2021

Go to the policy on replacement. It doesn't matter what the Employee says, Including the Store Manager, They have to Honor the guidelines given. They are employees and not the Company Owner. if it Comes down to it , go to Corporate and tell them about the situation, head's will roll. EVEN Corporate has to abide by it's own policy, and policy cannot change without proper procedure, and that don't happen overnight . Truth.

Robert Blank | Sep 4, 2019

I always thought of Harbor Freight being a disposable tool shop. Use it one time and throw it away but if the laser goes out again just buy a new laser?

Laura Hazard | Sep 4, 2019

U should go above their heads to whoever is higher up. Ask for a supervisor

Teresa Morehouse | Sep 4, 2019

They should have to teplace them both

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