Can anyone who has worked with this place recently and really liked their sales representative pass along their info. I don't want to walk in and end up talking to some random rude person. thanks.

Ask for Allyson, she is super nice and helped my family with everything we needed and walked us through step by step.

I suggest that you either go to the office and ask to speak to the main supervisor to file your complaint or ask them for their customer service number. It might also help if you google their customer service number or if you check their website for more information. Good luck!