You have to do it in person. It is to protect against fraud.
From what i know, it has to be in person so that they know it's truly you. Even over the phone, they would not let me reorder a lost permit or make a correction on my license. But of course don't take it a fact, i could be wrong. you could call the dmv and ask, you can leave your phone number and they'll call you back in or within an hour. i hope that helped
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