It is only for homeless families you need to have young children or be pregnant to even be considered. Also calling them will do nothing they do not control who stays there. You must apply with the department of transitional assistance and they will place you if you qualify and you may be placed in any shelter within the state if Massachusetts
House of Hope is an emergency shelter for homeless families who are referred to us by the Massachusetts Department of Housing and Community Development (DHCD). If you know someone who needs assistance they can call (866) 584-0653 and speak with a Homeless Coordinator or visit a local office of the Department of Transitional Assistance (DTA) to apply for services.
It is a shelter for battered women and I would call depending on the situation you might not have a wait at all
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