Following Rick, I can say most of the time number of associates is a way lower than customers or even spots they need to cover
Better to go to the store
Walmart is like that
It's an uphill task to reach a customer care representative on the phone. It's best to visit the store in person.
During peak hours ratio of employee to customers may equal teacher to students at public schools. You may want to try off peak hours.
Its not just that walmart called one in Schenectady to ask a question and was transferred to customer service and phone rang and was sent around a few more times gave up
I have no idea but it is very difficult to get an answercthere
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