Why is the Nestle water ALWAYS broken up, or it's sitting too far from the front? I don't want to have to bend down to get water each time I go to this store. That's dangerous for my back. Also, why isn't anyone answering the phone during the day?

It's most likely due to another customer before you, getting the nearest one to the edge. If you were there first, you would have gotten the nearest one to the edge. Broken products happen often, it could be a customers doing, transportation of said product, the vender who places the product,etc. There really isn't anyway to avoid this. They can't change product locations for just one customer. As for the phone issue, walmart is always understaffed, there for ,they prioritize customers that are in the store first. There's an endless supply of customers so in general, you'd be wasting your time trying to call. Edit: You're barking up the wrong tree, I don't own walmart. I was being factual and trying to save her time, instead of being on hold for an hour. If she wants something picked up from ground level, she could ask an associate there but again walmart isn't going to change it's merchandise layout for one customer, like it or not.

I wish it was not the case, but Walmart (as well as many other corporations) are very understaffed. To my knowledge, they aren’t paid much above minimum. It’s hard to find help that go above and beyond basic minimums, moreso when they only get minimum wage.

Yeah they dont usually answer when i call either. They are understaffed. If you are having trouble getting an item down from the shelf, you could walk around and look for an employee to help you get it. I have done that before. I usally had to walk around for a bit before i found someone, but they were happy to help when i did locate them. If you need an answer to a question that isnt specific to THIS Walmart, you could try calling a smaller, less busy location and ask them your question. There is also a live chat feature on Walmart.com. I have used the chat feature before. They usually reply quickly. They can also call you or email you. They can call you usually within a few minutes, but if you want them to email you it could take up to 24 hours for them to do so, it says.

This was a lame answer to the customer question!! Really discouraging a person to call your place of business. I wouldn't like it if I drove to the store and you could not accommodate my needs.