I'm 6000 miles away so how do I get a refund for a Hollywood souvenir mug which isn't fit for purpose because the graphics are peeling off after just two moths of (limited) use? And no, it has not been cleaned in the dishwasher.

Best start would be to contact the store directly and ask for a manager. This forum here is for questions for Local Guides to answer. In this case, you will have best luck getting your answer directly from the store.

No refunds. They give you the amount you spent in store credit. Must have been a pretty expensive mug to be wanting to dispute a refund from 6000 miles away.

I don't know, why not call them and ask to speak to a manager? But i don't think you can get a refund if it has been used, already. Nobody gives refunds once its used.

Hahaha, never knew they had a refund policy...