i need to speak to someone about my warranty but no one will answer the phone

Go in person and talk to Richard Martinez very helpful.

Definitely go in person. I cannot refer anyone. My daughter no longer works there, so I don't know who is still there, or who else left. I apologize. Someone should be able to assist you in-store.

We apologize for your inconvenience, but our phone system has been down since Sunday night and AT&T has been working on it to correct the problem.

You're always better off just going and taking along all your paperwork so you can have better results, my go to guy is Fred for any business but you will probably need help from someone else regarding your problem.