why weren't the members notified about the holiday closures? I understood it to be open 24/7. a friendly reminder would have been nice and thoughtful.

they did check the website they also posted it in the gym

I'm not an employee...this particular location happens to not be so mmmm...good with those issues...great staff but sometimes the ball is dropped when it comes to notifying members of changes and updates...

Its usually posted on the door or at the gym.

Exactly. The website displayed their holiday hours and they had papers displaying the holiday hours in the gym.