Think I would have moved on down to press some flesh by now Rick if it was me. Amazing what it does to take action and it may be the proctor move that not only solves your problem but nips on the bud a growing issue or a common problem other were having also. Someone has to do something and that someone is you ... today.
This place is horrible . . They mess up my paper work Car Title. . . The employees don't know any thing. . . Go somewhere else. . .
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