Yes you have to call corporate and you let them know what the problem is and they in turn will call the store because I had gotten some meat and when I got home the meat was spoiled so when I called the corporate number they called the store where I bought it from and told them the situation after that they let me know the manager's name who I was to ask for as soon as I return the item the manager was very helpful and exchange to meet with no problem at all I have no idea why they don't have a direct number to their stores I think maybe I may ask that question myself LOL I hope that this helps you
No one can call any store directly. U must call corporate in Indiana. They in turn will call the store or check on an item at yr local stores.
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