HTA has their own service department technicians. I have used them multiple times on repair calls. They're knowledgeable and explain the repair options and costs. I've used their sub-contractors (plumbing) for removal and installation of dishwasher.
I bought appliances from them and had plumbers or electricians aside from their company install them. However they did offer us the service and if they're as polite as professional as they were in the showroom I'm sure that service department would be no less different
Yes they do
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