Timely service for me. I think the fries are super hot when they are covered in the box, which gives the steam nowhere to go. Some like soft fries some like crunchy. If you can open your box quick you might get them less soft or simply ask they be cooked crispier. Enjoy !!!
You can always return fries and ask for fresh ones but yes french fries at fast food tends to be soggy after more then 5 minutes.
The service has always been in a timely matter when I've been there. I have noticed that fries from drive-thru seafood places are always more soggy than other fast food restaurants. I don't know why.
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