Yeah you know I don't work at brandsmart, not sure if that's what you're thinking. But if you want some advice, then exactly what did you do did you try to install it yourself or was it by a professional?
Call them and adressed the isued tell them the indtslstion neefs to be done again and ask for a discount if not returned and buy it some where else. .good luck...
Thanks! Your answer is awaiting moderation.