Never had issues with ordering ice cream..
The ice cream machine broke down last night. It happens. We are having it repaired today. When they said they were out of ice cream, they meant out of frozen product not the actual mix. Hopefully you were more patient with our staff than you are with this anger filled question.
Because they clean the ice cream machine at a certain time and when you order ice cream after that it's easier to tell you they are out.
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