That is true, the new policy is more inconvenient as they are a 24 hour operation. I experienced a similar issue @Kelvyn. They should bring back the cashier option for overnights.
Yes like any business everyone has a time for operation. 7-6 is customer service cause the system runs off of bank hours, just like they can't cash checks after a certain time. It use to be if you need to return something after hours there would be a cashier available to deal with the issue, but stores have policies now. It all apart of their process
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