Because they are busy talking and not wanting to be bothered
I have no idea and it is very frustrating and very poor customer service. You can complain in person, but it kind of defeats the purpose of making that phone call. Rediculous.
Understaffed and too busy to cover all the customer needs. :(
They work at Walmart that's why it's not Nordstroms
Because no one is standing by the phone! At my store the fitting room associate answer the phone but sometimes if that person is on lunch, helping customers, or cleaning the area surrounding the fitting room they either don't hear the phone or can't get to it.
I know where I work, there are times I'm not able to answer the phone because I'm on another call, or helping another guest, and there have been times when I'm answering a cordless phone and accidentally disconnect when fumbling to get the phone out of my pocket. There are quite a few reasons a call might not be answered or dropped, though Walmart seems to be particularly bad about it.
Try calling back or call a different department
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