Hi Peter, Would you mind giving our customer service team a call? They'd like to hear more about this, see what information we could relay to our product team and look into how to further assist you 253-854-7600 business hours Monday-Friday 7:30am-4pm PST Thank you! Hi Peter, I'm so sorry you had that experience with our customer service! This sounds like a legitimate warranty claim and our manager of customer service would like to speak with you directly and make it right. Can you please give her a call directly? 253-854-7600 ext 150 we apologize again! Thank you!
I gave customer service a call; they had never heard of this issue. The only suggestion was to use a safety pin, which is not really practical and a big hassle.
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