Every single time I call for info I never get to talk to an actual person. I just get stuck on an endless loop of your audio recording. When is the best time to call?

What I recall is the first call goes to a national call center. They answered a few questions then hooked me up with a consultant appointment. Many questions need to be answered in person because medical spa treatments are tailored for each guest. Now all my call are directly with the local store, usually for appointments. Questions again end up being in person.

I'd suggest emailing them. I received a response within an hour.