Ya that's true, but keep going. This is one of the most beautiful place. Totally worth the wait!!!
They are SO busy, it can take up to two days for messages to be returned. They do return calls. Be patient. You WILL be glad you were. IT IS WORTH IT... I had the same issue and had my questions about such a place...hard to get them to answer??? WTH!! Believe me, keep trying to get through. Leave message/s and they will call you.
I don't work for the resort. I've just visited.
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