if my name's not on the billing info can I still pick up the tickets

That would be a question for the staff there, but we presented our email receipt at the window and was not asked for identification.

I did exactly that and had no problem picking up the tickets

No I'd required.

You should be good as long as you have vouchers or the confirmation of your purchase.

Been there, done that... No ID was required, just the email receipt 👍

We turned in our tickets and got our seat assignments, they never asked us for ID.

Yep. You would have to call them on this.