Why do you allow mobile ordering, and then lock the doors and make people go through the drive thru when there are 20 cars long? Finding myself another routine, this isn’t working...

Regina Fahmey | Apr 30, 2021 | Category: Coffee shop in Concord, North Carolina

Starbucks - All questions

Address: 1490 Concord Pkwy N U.S. 29, Concord, NC 28027, USA

Tarus Johnson | May 1, 2021

They know most likely you'll wait for it. Especially when you u pre pay! They need HELP bad.

Becka Clontz | May 1, 2021

They are having MAJOR issues and I refuse to keep spending money at a business that do not put their customers first. Shame because I came every.single.morning. Yesterday 7/15/20 they had a sign out that said opening at 7:00am and closing at 2:30pm. Well I waited until 7:40am and they FINALLY let us go through the drive thru and STILL had to wait ANOTHER 20 minutes. Today, 7/16 the machines "were down" because a "employee did not turn on the machine before leaving lastnight" and we were in the drive thru for 30 MINUTES. I was late to work. I am DONE with Starbucks.... As much as we pay for a drink we should have TOP NOTCH CUSTOMER SERVICE!!!

Erikah Freeman | May 1, 2021

Thats a really good point

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