They know most likely you'll wait for it. Especially when you u pre pay! They need HELP bad.
They are having MAJOR issues and I refuse to keep spending money at a business that do not put their customers first. Shame because I came every.single.morning. Yesterday 7/15/20 they had a sign out that said opening at 7:00am and closing at 2:30pm. Well I waited until 7:40am and they FINALLY let us go through the drive thru and STILL had to wait ANOTHER 20 minutes. Today, 7/16 the machines "were down" because a "employee did not turn on the machine before leaving lastnight" and we were in the drive thru for 30 MINUTES. I was late to work. I am DONE with Starbucks.... As much as we pay for a drink we should have TOP NOTCH CUSTOMER SERVICE!!!
Thats a really good point
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